Help center
Product, ingredients, shipping, returns, and how to reach us.
FAQ
Both formulas are suitable for animals large and small, including cats and dogs, for external skin and minor wound care. Avoid the eyes and ear canals.
Our formulas are non-toxic and lick-safe for incidental licking of the treated area. They are made for external skin and minor wound care, not for drinking.
Yes. Our formulas are pH-balanced at 6.4 and contain no alcohol or added fragrance. They are designed for gentle care of sensitive skin and minor wounds.
Gentle enough for daily care. Reapply as needed within the application guidance on the bottle.
Yes, for minor cuts, scrapes, and irritated skin. Apply gently without rubbing raw areas. Choose Everyday Mist for cleansing or Rescue Gel for a clinging layer that stays where applied.
See your veterinarian for deep, infected, spreading, or very painful wounds, or if your animal seems unwell. Get veterinary advice if a minor concern persists or worsens.
No. Our active ingredient is hypochlorous acid (HOCl), a molecule also produced by the immune system. Our formula is made for topical skin and minor wound care.
Everyday Mist: water, hypochlorous acid, and sodium chloride. Rescue Gel: water, hypochlorous acid, sodium chloride, sodium magnesium fluorosilicate, and sodium sulfate. Both are free of alcohol, added fragrance, dyes, and preservatives.
Choose Everyday Mist for lightweight cleansing and broader coverage. Choose Rescue Gel for targeted care that stays in place. The Daily Duo gives you both.
Our formula has undergone extended heat testing to check that it maintains its strength in hot conditions. For everyday storage, keep it away from direct sunlight and follow the temperature guidance on the bottle.
Choose a subscription on the product page and review its price and delivery schedule before checkout. Manage future deliveries through your account.
Light, heat, and changes in pH can weaken HOCl. Our Japanese-licensed, pH-controlled process helps maintain its labeled strength.
Contact us within 60 days and we will help with a refund, replacement, or product swap.
Orders
We ship within the United States. Orders are processed and shipped within 1–2 business days, and we’ll email tracking as soon as yours is on its way.
Arrived damaged or wrong? Email us within 60 days with a photo and we’ll make it right.
Our promise
Not right for your pet? Email help@burrowmade.com with your order number within 60 days of delivery and we’ll make it right.
Depending on the situation that means a full refund, a replacement, or a swap for the other product. We’ll tell you which when you write in, and in most cases you won’t need to send anything back. Occasionally we’ll ask you to return the bottle; if we do, we’ll cover the label.
One guarantee claim per household. Subscriptions can be paused or cancelled anytime before the next billing date.
Our story
Our family has made hypochlorous acid for 15 years. Mochi helped shape Burrow Made: a liquid mist for coverage and a clinging gel for localized application.
Family-owned · Brooklyn, NY
Get in touch
help@burrowmade.com
Orders, returns & product questions
hello@burrowmade.com
Wholesale & press
Burrow Made
Brooklyn, NY 11201