Help center
Product, ingredients, shipping, returns, and how to reach us.
FAQ
Yes. HOCl is a molecule your pet’s own immune system already makes. Ours is tuned to pH 6.4, far closer to your pet’s skin than a human product, fragrance-free and alcohol-free, gentle enough for daily use and well tolerated even if licked. Our family has made it for 15 years. For external use: keep it out of the eyes and the ear canal, and use a cotton pad around the face and tear-stain area.
No. Bleach is sodium hypochlorite at a high pH, which is harsh on skin. Hypochlorous acid is the gentle end of the same chlorine chemistry: it is the molecule your pet’s own white blood cells produce, and at pH 6.4 it is mild enough for daily use. We stabilize it through a Japanese-licensed process so it stays effective, ready for everyday use.
| Everyday Mist | Water, Hypochlorous Acid, Sodium Chloride · pH 6.4 |
|---|---|
| Rescue Gel | Water, Hypochlorous Acid, Sodium Chloride, Sodium Magnesium Fluorosilicate (mineral thickener), Sodium Sulfate · pH 6.4 |
Free of alcohol, fragrance, dye, preservatives, phthalates, and heavy metals. Cruelty-free and biodegradable.
Gel for targeted care that stays put: hot spots, yeasty paws, and the spots they lick.
Mist for light, everyday care on paws, folds, ears, and the tear-stain area.
Want both? That’s the Daily Duo.
It holds up well. We ran it through accelerated heat testing at 54°C (129°F) and 75% humidity for a full 14 days straight, far more punishing than the day or two a package spends in a warm mailbox or delivery truck, and it lost only about 9% of its strength. Normal room-temperature storage is much gentler, so a hot day in transit is nothing to worry about. Just keep it out of prolonged direct sunlight.
Use it daily, no rinsing. It’s gentle enough. Make it part of the routine: paws after walks, folds as needed, a quick freshen-up between baths. One rule: never spray toward the face. For the tear-stain area, folds and outer ears, mist a cotton pad and wipe. Everywhere else you can spray directly.
Turn on Subscribe & Save on any product or pack at checkout and save 15% on every order, including your first. Your order then renews automatically every 2 months at the subscription price shown, and subscriptions always ship free. You can skip, pause, or cancel anytime from your account. No commitment, no fees.
HOCl is a restless molecule, and how long it lasts depends on pH control, purity and packaging. Ours uses a precise, pH-controlled, Japanese-licensed process, so it holds its labeled strength for 18 months sealed, made to GMP standards (ISO 22716) and independently lab-tested.
Orders
We ship within the United States. Orders are processed and shipped within 1–2 business days, and we’ll email tracking as soon as yours is on its way.
Arrived damaged or wrong? Email us within 60 days with a photo and we’ll make it right.
Our promise
Not right for your pet? Email help@burrowmade.com with your order number within 60 days of delivery and we’ll make it right.
Depending on the situation that means a full refund, a replacement, or a swap for the other product. We’ll tell you which when you write in, and in most cases you won’t need to send anything back. Occasionally we’ll ask you to return the bottle; if we do, we’ll cover the label.
One guarantee claim per household. Subscriptions can be paused or cancelled anytime before the next billing date.
Our story
Our family has made stabilized hypochlorous acid for 15 years. When we wanted a gentle, lick-safe option for Mochi’s daily routine, we reached for the molecule we already trusted, and built Burrow Made to share it.
Family-owned · Brooklyn, NY
Get in touch
help@burrowmade.com
Orders, returns & product questions
hello@burrowmade.com
Wholesale & press
Burrow Made
Brooklyn, NY 11201